FAQ & Support

First Steps

  • After you’ve signed up for your free PicDrop account there are many ways to upload your images to PicDrop:

    Drag & Drop

    Simply mark the pictures you want to upload in Apple Finder or Windows Explorer and drag them anywhere in your open gallery. (No need to drag them on the hint field for the “Drag & Drop” upload) Then release your mouse button. Your upload starts immediately without you having to do anything else. You can check the status of your upload on the bottom right.

    Use the upload button

    In the hint field for the “Drag & Drop” upload you will also find a classic upload button (green). By clicking on it, you can search in your Finder or Explorer and also select several files at the same time.

    Via FTP

    You can also manage and organize your galleries and pictures via FTP. You will find the login data in your registration mail and instructions on how to set up your FTP program in the FAQ section “How do I set up my FTP program correctly?

    Lightroom export

    After installing the FTP-Upload for Lightroom, you can also upload images directly from Lightroom or create new galleries and upload images to them. The exact instructions for installing the plugin and uploading your first images from Lightroom can be found in the FAQ section “How do I install my PicDrop Lightroom plugin?

    Link to entry "How to upload my first pictures?"
  • Your clients do not need an account or log in.

    Nevertheless, there are two different, easy ways to send galleries to your clients.

    Directly

    Send your clients the direct URL to your gallery – they don’t need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.

    You can send the address to them by e-mail, instant messenger, etc… Or conveniently via PicDrop by clicking on “Send” in your gallery.

    Via client access

    You can create clients accounts in your account settings. You can set a password and assign this password to one or more galleries to which your client will have access. Afterward, you point your client to your PicDrop URL (https://www.picdrop.de/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her.

    It is important to understand that the client access code has nothing to do with the password of a single gallery. Without a client account, neither your client nor anyone else can see your gallery overview. This overview is reserved for you only. Therefore, it makes no sense to refer clients to your own PicDrop URL unless they have client access.

    Link to entry "How do my clients get to their galleries? Do they need an account?"
  • Please check the appearance tab in your gallery settings. Here you can define the criteria after which your pictures should be sorted automatically.

    You can sort your images by…

    • filename
    • color flag
    • file type
    • file size
    • image dimensions
    • capture time
    • upload time

    The only requirement for sorting by capture time is that you have not deleted these so-called EXIF data from the photos before you uploaded them to PicDrop. Each sorting can also be reversed (e. g. images sorted by file name from Z to A instead of from A to Z) by activating the “reverse order” option.

    Arranging images freely

    A completely free sorting of your pictures by drag & drop is not yet possible but planned for the future.

     

    Link to entry "How do I change the order of my images?"
  • Your FTP login data can be found in your account settings.

    Setting up your FTP accounts isn’t rocket science and in most cases the same procedure. There are differences in the applications though. We compiled a list of the most common FTP clients and provide you with a step by step guide on how to set them up.

    One more thing before you start: if your FTP program has problems uploading using Windows, please disable the option to run uploads in .filepart format. (Applies mainly to WinSCP/Putty)

    Cyberduck: (Mac)
    • Click on “New Connection” on the top right
    • Type in this data:
      Connection type: SFTP (SSH Connection)
      
      Server: ftp.picdrop.de
      
      Port: 22
      
      Username: Your chosen username
      
      Password: Your password
    • Click on “Connect”
    • Your PicDrop-Account can now be found in your Bookmarks and can be opened anytime.

    Transmit: (Mac)

    • Click on “Favorites”
    • Click the + sign on the bottom edge
    • Type in this data:
      Protocol: “SFTP”
      
      Server: ftp.picdrop.de
      
      Username: Your chosen username
      
      Password: Your password
    • Click on “Save”
    • Double click the just created item to connect to PicDrop
    • Your PicDrop-Account can now be found in your Bookmarks and can be opened anytime
      Attention: while renaming and moving files and folders in Transmit there are issues sometimes. This is a Transmit issue, not PicDrops. We are working on a solution.
    Forklift: (Mac)
    • Click on the star in the “Favorites” menu at the top
    • Click the + sign on the bottom edge
    • Type in this data:
      Protocol: “SFTP”
      
      Name: PicDrop
      
      Group: Favorites
      
      Server: ftp.picdrop.de
      
      Username: Your chosen username
      
      Password: Your password (leave “Ask” blank)
    • Click on “Save”
    • Double click the just created item to connect to PicDrop
    • Your PicDrop-account can now be opened anytime via the “Favorites” in Forklift.
    Filezilla: (Windows)
    • Click on  “File”
    • Click on “Servermanager”
    • Click on “New Server”
    • Type in this data
      Server: ftp.picdrop.de
      
      Port: 22
      
      Server Type: SFTP - SSH File Transfer Protocol
      
      Logon Type: Normal
      
      User: Your chosen username
      
      Password: Your password
    • Click on “Connect”
    • You can now use the new PicDrop-login via the Server Manager
    Explorer: (Windows)
    • Enter “ftp.picdrop.de” in the address bar
    • Confirm the input by hitting the enter key
    • Type in this data:
      Username: Your chosen username
      
      Password: Your password
    • Activate “save password”

    If these instructions didn’t help you or your FTP client is not covered or not working as you would like it to, write to hello@picdrop.de and we will help you!

    Link to entry "How do I setup my FTP client?"
  • Of course, you can use PicDrop under your domain and with your logo etc.. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:

    PicDrop under your domain

    With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.

    For example, www.picdrop.de/maxmustermann/gallery becomes www.maxmustermann.de/client/gallery.

    Client login on your site

    You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.

     

     

    Link to entry "Can I integrate PicDrop on my website?"

General

  • PicDrop is an online service that lets you as a photographer create flexible image galleries for your clients in a flash.

    You don’t need more than an internet browser and your own PicDrop account. The installation of software on your computer or server is not necessary – but possible.

    As a photographer, you store your image data at PicDrop, where it is stored absolutely securely and permanently. Your clients will then only need the address to the PicDrop galleries you have created to view, select, download, etc.

     

    Link to entry "What is PicDrop?"
  • The following file formats can currently be uploaded to PicDrop and displayed:

    Picture Formats File Suffix Picture Preview? Download?
    JPEG JPG, JPEG checkmark checkmark
    TIFF TIF, TIFF
    Photoshop PSD, PSB
    PDF PDF
    Bitmap BMP
    GIF GIF
    PNG PNG
     
    RAW-Format File Suffix Picture Preview? Download?
    Canon CR2, CRW
    Nikon NEF
    Kodak DCR
    Sony (Minolta) MRW
    Olympus ORF
    Fuji RAF
    Pentax DNG
    Leica DNG
    Phase One IIQ
    Leaf MOS
    Mamiya MEF
    Digital Negative DNG
    Hasselblad 3FR
    Sony ARW
    Panasonic RAW, RW2
     
    Other Formats File Suffix Picture Preview? Download?
    HDR HDR No picture format
    Metadaten XMP No picture format
    Lightroom LRTEMPLATE,
    LRCAT, LRDATA
    No picture format
    Videos MOV, AVI Not yet
     
    Please note, errors may occur with RAW formats of newly released cameras, as the camera manufacturers do not publish their RAW “recipes”. However, we try to keep up as fast as possible and display the pictures reasonably correctly. Feel free to write us! (hello@picdrop.de)
    Link to entry "What file formats does PicDrop support?"
  • On May 25, the General Data Protection Regulation (GDPR) was enforced in the EU. This standardizes the strict data protection laws of all European countries and thus ensures an even better and more effective protection of your data as well as the data of your clients.

    What changes with the GDPR?

    Actually, not much has changed. German legislation on data protection has already been very strict, so the changes are more in the details. The protection of your data has always been an important concern for us, in which we invest a lot of money and effort. Your photos at PicDrop are automatically subject to German jurisdiction and data protection.

    What changes for me?

    The changes for you can be divided into two areas. The first area concerns your PicDrop account. Not much will change here. We will have revised our data protection regulations at the latest by the time the GDPR is enforced and will inform you in good time. Since your rights as a client are significantly strengthened with the GDPR, this is only to your advantage.

    Sharing data? Do we have to do this?

    For example, in order to send a newsletter or to debit money for the monthly services from your account, we use other but serious and reliable service providers who support us like any other website. We carefully select these service providers and ensure through contracts that your data is also secure there and that all parties involved are adhering to the high legal data protection standards.

    As part of the order processing agreement, we accurately list the service providers we work with and keep you informed of any changes.

     

     

    Link to entry "I have general questions about GDPR."
  • Of course, you can use PicDrop under your domain and with your logo etc.. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:

    PicDrop under your domain

    With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.

    For example, www.picdrop.de/maxmustermann/gallery becomes www.maxmustermann.de/client/gallery.

    Client login on your site

    You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.

     

     

    Link to entry "Can I integrate PicDrop on my website?"
  • No. With PicDrop we want to offer a lean, perfect service for the selection and transfer of image data. Selling images and ordering prints is a very large, complex area that other vendors are already doing well and is not on our agenda.

    Link to entry "Can I sell pictures or order prints via PicDrop?"
  • A PicDrop app is not necessary. Instead, you can use our mobile version and save it on your smartphone as an app icon (see instructions below). This way offers the same features as an app would, but saves us the effort of developing several apps for different smartphone operating systems in parallel. As a photographer, you don’t have to install the umpteenth app either.

    Just put the link to your gallery overview or to a single gallery directly on your smartphone with a link. Then you can call PicDrop with a “click” and it feels like an app.

    Is there an app for my clients?

    Your clients can “store” their galleries on their phone in the same way. Just open your gallery and follow the instructions below for your Android or iOS device.

    Instruction: PicDrop-Homescreen shortcut access under Android

    Just follow these 4 steps:

    1. Open overview or gallery
    2. Open the menu at the top right and click on “Add to start screen”
    3. Enter a name for the icon and click on “Add”
    4. Position the icon on your home screen by holding it down or click on “Automatically add”

       

    Instructions: PicDrop-Homescreen Shortcut access to iOS

    Just follow these 4 steps:

    1. Open overview or gallery
    2. Click on the send icon at the bottom in the middle
    3. Select from the options the item “To home screen”
    4. If necessary, enter a name and click on “Add”

    Link to entry "Where can I find the PicDrop App for smartphones?"
  • Of course JPGs, TIFFs, PSDs and most RAW formats are displayed cleanly in PicDrop. An exact list of displayable formats that PicDrop can handle can be found here.

    Attention: With RAW formats, unfortunately, each manufacturer makes his own type, so that the formats of some manufacturers can lead to color shifts and other effects. This is especially true for brand-new camera models, which we don’t always follow immediately. However, we can display most formats without any problems. With very complex Photoshop files (.PSD), errors can also occur when working with many layers and various layer modes, etc. Flat, simple PSDs are no problem.

    To make sure that PicDrop can also display your RAWs well, you can simply output them as DNGs in your RAW editing program like Lightroom. This has no influence on the quality of your RAWs.

     

    Link to entry "Can PicDrop handle RAWs, TIFFs and PSDs?"
  • With our Studio Account (see prices) this will soon be possible. At the moment this function is still under development and we will inform you as soon as the employee logins are available.

    Link to entry "Can I set up multiple admin logins (e.g. for my employees)?"
  • Your clients do not need an account or log in.

    Nevertheless, there are two different, easy ways to send galleries to your clients.

    Directly

    Send your clients the direct URL to your gallery – they don’t need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.

    You can send the address to them by e-mail, instant messenger, etc… Or conveniently via PicDrop by clicking on “Send” in your gallery.

    Via client access

    You can create clients accounts in your account settings. You can set a password and assign this password to one or more galleries to which your client will have access. Afterward, you point your client to your PicDrop URL (https://www.picdrop.de/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her.

    It is important to understand that the client access code has nothing to do with the password of a single gallery. Without a client account, neither your client nor anyone else can see your gallery overview. This overview is reserved for you only. Therefore, it makes no sense to refer clients to your own PicDrop URL unless they have client access.

    Link to entry "How do my clients get to their galleries? Do they need an account?"
  • In your trial month, as well as plans starting from the Pro-Plan will have three different gallery layouts to choose from. 

    1. Grid Layout

    The grid layout is the layout that will automatically be used when a new gallery is created. Unless you have changed this in your own default settings. This layout gives your customers a quick, orderly overview of all images. Thus, making it the ideal layout for working with professionals such as picture editors or corporate clients who want to quickly make a selection and get an overview of all images.

    2. Masonry Layout

    The main difference between the Masonry layout and the grid layout is that the images are displayed much larger and the arrangement is “fluid”. One preview image after the other – this makes the gallery look prettier overall, but it is also a bit more confusing. The layout is therefore perfect for private customers, e.g. weddings, where presentation is more important than selection and quick comparison of similar images. Especially in combination with the large cover picture (also included in the Pro-Plan) your galleries will look much more impressive.

     

    3. List Layout

    The list view is intended for fast file exchange between professionals working together on a project. If you’re looking for a file with specific attributes such as dimensions or file type, this view is great for sharing with post-producers or staff who know exactly what they’re looking for and need quick access to it. We recommend that you sort the view in the gallery settings so that the last upload is always on top.

    Get the Layouts

    You can switch between the layouts in each gallery in the Pro and Studio Plans.
    Here you can upgrade to these plans.

    Link to entry "What are the differences between the three layouts in the Pro-Plan?"
  • With PicDrop we would like to offer you a reliable service on which you can depend one hundred percent. We ourselves have seen, used and loved many tools that unfortunately had to stop working after a while because they only concentrated on popularity or great features. Not on how they can finance themselves and pay the next server bill. We do not speculate on one day being bought by an Internet giant for millions of euros. Instead, we want to offer you a great service that you like to pay for. This is the only way to ensure that PicDrop will remain with you for many years to come. Therefore, that’s why PicDrop costs money.

    Link to entry "Why does PicDrop cost money?"
  • You have received an email and you are not sure if it was really sent by PicDrop?

    Here you will find everything you need to know and steps on how best to proceed:

    1. Please check the sender of the email first. Is it the same sender that you typically receive PicDrop notifications and news from? Our emails always come from hello@picdrop.de or no-reply@picdrop.de. Please be careful that it’s not an unusual email address that you haven’t seen before.
    2. Are you prompted to enter your PicDrop login details? We will never ask you to enter your login information on any site other than https://www.picdrop.de or https://www.picdrop.com.
    3. Are you still unsure? Please contact our support at hello@picdrop.de, we can assure you which emails we have sent and which we have not.

    Why should I even doubt emails that look like PicDrop?

    On November 2018, PicDrop became aware of emails and a fake website trying to pick up user data on our behalf. These were so-called phishing emails.

    What are phishing emails?

    With phishing, users are lured to fake websites by receiving emails that are often confusingly similar to emails from well-known providers. On these pages, which usually have exactly the same look as the pages and emails they are supposed to imitate, login data is queried. This serves the purpose of “fishing” this data so that the perpetrator can then use it elsewhere. Hence the term “phishing”.

    Keywords: email, phishing, security, password

    Link to entry "I have received an email and I am not sure if it’s from PicDrop"

Using PicDrop

  • To delete multiple images at once, select the images and click on the delete icon in the lower right corner.

    To mark several images you can use the selection function or drag a “frame” around the desired images while holding down the left mouse button.

    Link to entry "How do I delete multiple images at once?"
  • Please check the appearance tab in your gallery settings. Here you can define the criteria after which your pictures should be sorted automatically.

    You can sort your images by…

    • filename
    • color flag
    • file type
    • file size
    • image dimensions
    • capture time
    • upload time

    The only requirement for sorting by capture time is that you have not deleted these so-called EXIF data from the photos before you uploaded them to PicDrop. Each sorting can also be reversed (e. g. images sorted by file name from Z to A instead of from A to Z) by activating the “reverse order” option.

    Arranging images freely

    A completely free sorting of your pictures by drag & drop is not yet possible but planned for the future.

     

    Link to entry "How do I change the order of my images?"
  • The color markings, which you can find above each thumbnail in the image overview and below each opened image, are intended to better capture the different stages of image processing or image selection.

    For example, you can mark pictures with the color “green”, which you feel is finished, and your client can set them to “final” if he agrees or downgrades them to “orange” if he still has change requests. This is just one example of many ways you can use the color markers.

    We have deliberately kept the functionality open because every photographer and every client has his own way of working. Soon you will also have the possibility to label the three colors in your account settings yourself.

    Link to entry "How do I use the color markings?"
  • In many image editing programs, you can use the file search to display exactly the images of a selection of images from PicDrop. This saves you the trouble of searching for each individual file. Below we will show you how it works.

    The steps in PicDrop

    1. Open in the gallery the selection that you want to filter out locally or mark the pictures with the selection function (blue plus sign in the picture overview)
    2. Click on the “Export Selection” icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. – without a long search.
    3. Copy the corresponding file lists to the clipboard. Now it goes on on your computer in the different tools.

    The steps in Lightroom

    1. Open the Shooting folder in Library mode
    2. Press the ESC key to display the filters at the top
    3. Select the category “Text”
    4. In the drop-down menu, select “File name” and “Contains”
    5. Copy the file names into the search field
    6. Only the images that were previously saved in the selection are seen

    Filter in Lightroom

    The steps in Capture One

    1. Open the folder with the images to be filtered
    2. Click on “Edit” in the upper C1 menu
    3. Click on “Select by”
    4. Click on “File Name List”
    5. Copy the filenames from the Capture One filter field into the search field, making sure the separators are selected correctly
    6. Click on “OK”
    7. The images are now selected. Before you click anything else, you can make a selection in Capture One.

    The steps in Mac Finder/Windows Explorer

    1. Open the folder where the pictures are located
    2. Click on the normal search
    3. Copy the file names into the search field
    4.  Images that were previously saved in the selection will only be seen
    Link to entry "How do I filter out my clients image selections in Lightroom, Capture One, Finder and Explorer?"
  • You’ve probably seen how to filter out your clients’ image selections in Lightroom, Capture One, Finder, and Explorer. The whole thing is not only possible with image selections but also with all color-coded images. (Note: The “Image Selection” function must be active in the gallery settings) combination of Apple-A or Ctrl-A to select all currently displayed images. You have now created a selection from the color markers that you can filter out locally on your PC.

    1. Click on the “Export Selection” icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. – without a long search.
    2. Optionally, you can save this selection permanently in PicDrop to make it easier to find it again later.

    Now it goes on your computer in the different tools:

    The steps in Lightroom

    Open the Shooting folder in Library mode

    1. Press the ESC key to display the filters at the top
    2. Select the category “Text”
    3. In the drop-down menu, select “File name” and “Contains
    4. Copy the file names into the search field
    5. You will now only see the images that were previously saved in the selection.

    Filter in Lightroom

    The steps in Capture One

    1. Open the folder with the images to be filtered
    2. Click on “Edit” in the upper C1 menu
    3. Click on “Select by”
    4. Click on “File Name List”
    5. Copy the filenames from the Capture One filter field into the search field, making sure the separators are selected correctly.
    6. Click on “OK”
    7. The images are now selected. Before you click anything else, you can make a selection in Capture One.

    The steps in Mac Finder or Windows Explorer

    1. Open the folder where the pictures are located
    2. Click on the normal search
    3. Copy the file names into the search field
    4. You will now only see the images that were previously saved in the selection.
    Link to entry "How do I filter color-coded images in Lightroom, Capture One, Finder and Explorer?"
  • If your client adds new color markings to your images or changes or removes existing ones, you will always receive an email. All new selections or changes are listed in this mail. Existing markings that have not changed are not listed there. You can view them at any time in the gallery. The email is always sent 5 minutes after the last color marking.

    If you no longer want to receive these emails anymore, you can deactivate them in the notifications section of your account settings.

    Link to entry "How and when will I be informed about new colour markings?"
  • There are two ways to upload images to PicDrop when working with Photo Mechanic.

    Option 1 – Export to hard disk

    Export the images from Photo Mechanic to your hard disk and upload them from there via drag&drop in your browser or via FTP tool.

    Option 2 – Direct export to PicDrop

    Of course it is also possible to upload images directly from Photo Mechanic to PicDrop. PicDrop supports direct upload via FTP and thus all programs that offer an FTP upload.

    Here are the necessary steps for a successful upload:

    1. Select the images to upload

    2. Click on “File” – “Upload….” or “FTP Photos as…”

    3. Select “SFTP” as uploader and set all necessary file preferences.

    4. Click on “Connections…” and set up your connection here. All the necessary details can be found here.

    5. Close the connection and click on “Send” in the lower right corner of the main window.

    6. Watch how your pictures are uploaded or use the free time to look out the window.

    Link to entry "How do I upload images directly from Photo Mechanic?"
  • In your account settings (“Your watermarks”) you can upload your logo or other graphics and create multiple watermarks with just a few clicks.

    You can then select the watermark you want to use in the gallery settings of each gallery, save it and all the images in the gallery will be watermarked in no time. It couldn’t be easier.

    Note: the watermarks “only” protect the thumbnails in PicDrop, so your clients can’t take screenshots or steal the pictures in other ways. If you activate the download of the original images at the same time, these are not protected by watermarks, because PicDrop never modifies your uploaded images.

    German introduction to our watermarks:

    Link to entry "How can I protect my images with watermarks?"
  • Every smartphone and tablet should automatically display the better, mobile version. To switch to the mobile version, tap on the white menu at the bottom right. There you can switch to the desktop view. If you want to switch back from the desktop view, you will find a corresponding option above the gallery.

    Link to entry "How do I switch between mobile and desktop view on smartphone, iPhone, iPad, Tablet?"
  • If you want to send a gallery to your clients, you can either copy & paste the link to the gallery and send it via any channel. Or you can send a mail using the “Send” button within the gallery. Here PicDrop gives you by default a general text, which fits every situation, but doesn’t look very individual.

    If you would like to make this text more personal, you can adjust it in the account settings. Open there the point “Your text templates” and click on “Create new template”.

    There you will see the standard text in an editor. In this editor you can customize the mail as you like and save it under a name. Beside the (only visible for you) name of the template and the subject the e-mail is divided into 4 areas:

    • Greeting and beginning of the message
    • Note to the gallery password
    • Note on the PIN in the presentation view
    • End of the mail and farewell

    You can freely edit points 1 and 4 and be creative. It is important that you do not forget to insert the placeholder for the gallery link. All placeholders are already included in our template. However, if you have deleted them and want to insert them again afterwards, you can place them again in the text at any time using the “Insert placeholders” function. Make sure that the placeholders for the “Password” and the “PIN” end up in the respective areas 2 and 3.

    You can also freely edit the already mentioned areas 2 and 3. But: It is important to know that these areas are only inserted into your mail when the respective function is active in the gallery to be sent. The sentence “The password is “passwort123″. (without quotation marks)” is only inserted if a password is active at all. This ensures that you will never forget to send the password for a gallery. PicDrop thinks about it for you. The same applies to the PIN to switch to the voting view. So it doesn’t make sense to put these topics in item 1 or 4. Just keep them separate and leave the rest to PicDrop.

    Of course you can create as many templates as you want. Afterwards you can open your templates in the “Share” area of each gallery with one click and save a lot of work with each gallery sent to you. When sending, you can then decide whether you want to send the mail via your own mail program or via PicDrop.

    Link to entry "How do I change the default sharing text to send my galleries?"
  • Unfortunately, storing images on Apple mobile devices is not as easy as it is on Android devices. Unfortunately, we have no influence on this. But we want to make it as easy as possible for you and your clients with these instructions. We recommend downloading to PC/Macs as our preview function in the galleries are made for this. Mobile devices are good enough and won’t make any difference to your clients, as long as their mobile device is online and you leave the gallery online for them.

    Variant 1: Save a single image

    1. Open the picture in the gallery

    2. Click on the download button
    The original image opens.

    3. Press and hold on the image and then click on “Save Image”
    The image is now automatically saved in your photo roll. You can find and open it anytime via the photos app.


    Variant 2: Save all images as ZIP


    1. Open the gallery

    2. Click on the three dots at the bottom right


    3. Now click “load all images as ZIP”


    4. Click “more”


    5. Select the desired location to be saved
    You can also select “Save to files”. Please note, after that, there is a ZIP file in your files. For the further processing of a ZIP, you or your client need an appropriate app to unpack the pictures into the photo roll. Winzip is a free tool that we recommend.

    Link to entry "How do I download images to an iPad or iPhone? (iOS)"
  • With PicDrop you can also use shortcuts. This saves you a lot of time and it is also much easier for your clients to make a selection quickly. Here are the most important shortcuts and key combinations:

    When images are open

    You can use these keyboard shortcuts in the large image view:

    Space Bar Next Picture
    0 Remove image marker
    1 Mark image red
    2 Mark image orange
    3 Mark image green
    4 Mark image as final
    S Add image to image selection
    D Download image
    M Magnifier
    Tab Fullscreen
    R + Enter Delete Image

    In the image overview

    In the overview of all images within a gallery, you can use the following keyboard shortcuts if you hover your mouse over an image at the same time without clicking on it.

    1 Mark image in red
    2 Mark image in orange
    3 Mark image in green
    4 Mark image as final
    Spacebar Show picture info
    S Add image to image selection
    D Download picture
    Cmd + A Add all currently displayed images to image selection
    Cmd + D Deselect all currently selected images

    Please note, the mouse is not used for selecting/deselecting all images (last two shortcuts).

    Link to entry "Which keyboard shortcuts does PicDrop support?"

My Clients

  • As long as you want.

    PicDrop never interferes with your data. This means: we do not change or delete any data unless you explicitly request us to do so. All galleries remain online until you delete them yourself when you no longer need them.

    So neither you nor your clients have artificial time pressure as with other providers.

    Link to entry "How long will my galleries stay online?"
  • No.

    Your clients only need Internet access and a reasonably up-to-date browser such as Firefox, Chrome or a current Internet Explorer (from version 9).

    Link to entry "Do my clients need to install any software?"
  • Definitely. Just open “Gallery Settings”, click on “Security” and define the password your client or everyone else has to enter before entering your gallery.

    Link to entry "Can I protect my galleries with a password?"
  • If you allow it, you can also allow your clients to upload to galleries.

    To do this, open the corresponding gallery (or create a new gallery for this purpose) and activate the item “Client Upload” in the “Gallery Settings”:

    Then you can send your clients the link to the gallery. They can now upload their own pictures at any time by drag & drop or by clicking on the upload button.

    Can my clients delete images?

    No. Only you can delete pictures. One possibility to enable your clients to delete is planned for the future.

    Can my clients overwrite images?

    Yes, as far as uploading is concerned, your clients have exactly the same possibilities as you have with this option and can therefore simply overwrite images of the same name.

    Will my clients be able to download their or other images automatically?

    No, If you want your clients to be able to download images again, activate “Downloads” in the gallery settings as usual.

    Do I get a message if my client has uploaded pictures?

    Yes, you will receive an email every time your client uploads pictures.

    Link to entry "Can my clients also upload images?"
  • Unfortunately, storing images on Apple mobile devices is not as easy as it is on Android devices. Unfortunately, we have no influence on this. But we want to make it as easy as possible for you and your clients with these instructions. We recommend downloading to PC/Macs as our preview function in the galleries are made for this. Mobile devices are good enough and won’t make any difference to your clients, as long as their mobile device is online and you leave the gallery online for them.

    Variant 1: Save a single image

    1. Open the picture in the gallery

    2. Click on the download button
    The original image opens.

    3. Press and hold on the image and then click on “Save Image”
    The image is now automatically saved in your photo roll. You can find and open it anytime via the photos app.


    Variant 2: Save all images as ZIP


    1. Open the gallery

    2. Click on the three dots at the bottom right


    3. Now click “load all images as ZIP”


    4. Click “more”


    5. Select the desired location to be saved
    You can also select “Save to files”. Please note, after that, there is a ZIP file in your files. For the further processing of a ZIP, you or your client need an appropriate app to unpack the pictures into the photo roll. Winzip is a free tool that we recommend.

    Link to entry "How do I download images to an iPad or iPhone? (iOS)"

Trial Month & Contract

  • We’ll make it easy for you:

    • If you pay monthly, you can also cancel monthly. (monthly payments are possible in pro and studio rates)
    • If you take advantage of the half-yearly payment, you can cancel semi-annually.
    • This means that you can cancel an annual payment with all its benefits every year.

    What does termination mean?

    Termination means that your contract will not automatically be renewed for the same period at the end of the current billing period. In the event of termination, the current billing period can, of course, continue to be used in full until the end. A pro rata repayment of the current billing period is not poss

    No period of notice

    You will always have until the last day to object to an automatic renewal, i.e. to cancel your plan. We want you to stay with us because of our great service – not because of a gag contract. If you no longer need PicDrop, you can leave us painlessly at any time and download all your data from us without any problems.

    What happens in the event of termination?

    Your account will be automatically reduced to the “free rate” at the end of the current, already paid billing period. All your galleries and pictures will of course remain, but you cannot upload any more pictures if you want to use more than 3 galleries or more than 1 GB memory (included in the free rate).

    Link to entry "Are there minimum contract terms or periods of notice?"
  • Currently, this is only possible in the studio rate. If you need more than the GB contained there, write us at hello@picdrop.de, and tell us how much memory is needed. It depends on whether it works or not. We will then quickly send you an individual offer.

    Link to entry "I need more storage space. Is that possible?"
  • This depends on where you live or where your business is registered. We orientate ourselves by the address given by you to PicDrop. Here are the rules:

    If you live within Germany, we are not allowed to issue an invoice without VAT under any circumstances, regardless of whether you have a VAT identification number.

    If you live outside the EU, you will automatically receive a net invoice, i.e. without VAT.

    If you live within the EU (but outside Germany), we can issue an invoice without VAT if you have entered your VAT identification number before creating the invoice. If you enter the sales tax identification number after the first invoice, this rule only applies to all invoices that follow in the future.

    If you live within the EU (but outside Germany) and do not enter a sales tax identification number, you will always receive an invoice with VAT. This VAT varies from country to country and is based entirely on your place of residence.

    Exceptions to these legal regulations are not possible.

    Any more questions? Write to us: hello@picdrop.de.

    Link to entry "Can I get an invoice without VAT?"
  • Unfortunately, this is not possible. PicDrop is a very complex program that we constantly maintain and improve for you. This also includes perfectly adapted servers and the interaction of several functions. A use on other servers is therefore not possible.

    Instead, you can use PicDrop with our Web Integration under your domain, so your clients won’t even notice that PicDrop isn’t on your server.

    Link to entry "Can I install PicDrop on my own server?"
  • But of course! For every direct debit, you will receive a proper invoice with VAT and you can book PicDrop as an expense at the tax office. You can call up and print out older invoices at any time in your account.

    Link to entry "Can I deduct PicDrop for tax purposes?"
  • If you change to a higher plan, it is immediately active and any remaining credit will be credited until it is used up. If you switch to a lower rate or free rate, you will keep the rate you have already paid until the end of the current period and will then be downgraded.

    Link to entry "Can I switch between different plans?"
  • All your previously created galleries and all uploaded images will, of course, be retained and can still be accessed by your clients. This also applies if you do not choose one of our paid accounts.

    The only limitation:
    If you have already created more than 3 galleries or already use more than 1GB storage space, you cannot create any more galleries or upload images to already created galleries after the end of the test month. Of course, you can switch to a Pro Account at any time to continue working without restrictions. With less than 3 galleries and 1 GB of storage space, you can even continue working with your free account.

    Link to entry "What happens to my pictures after the trial month?"
  • In your trial month, as well as plans starting from the Pro-Plan will have three different gallery layouts to choose from. 

    1. Grid Layout

    The grid layout is the layout that will automatically be used when a new gallery is created. Unless you have changed this in your own default settings. This layout gives your customers a quick, orderly overview of all images. Thus, making it the ideal layout for working with professionals such as picture editors or corporate clients who want to quickly make a selection and get an overview of all images.

    2. Masonry Layout

    The main difference between the Masonry layout and the grid layout is that the images are displayed much larger and the arrangement is “fluid”. One preview image after the other – this makes the gallery look prettier overall, but it is also a bit more confusing. The layout is therefore perfect for private customers, e.g. weddings, where presentation is more important than selection and quick comparison of similar images. Especially in combination with the large cover picture (also included in the Pro-Plan) your galleries will look much more impressive.

     

    3. List Layout

    The list view is intended for fast file exchange between professionals working together on a project. If you’re looking for a file with specific attributes such as dimensions or file type, this view is great for sharing with post-producers or staff who know exactly what they’re looking for and need quick access to it. We recommend that you sort the view in the gallery settings so that the last upload is always on top.

    Get the Layouts

    You can switch between the layouts in each gallery in the Pro and Studio Plans.
    Here you can upgrade to these plans.

    Link to entry "What are the differences between the three layouts in the Pro-Plan?"
  • No.

    We don’t want to annoy you with emails every month. In your account settings under “Your plan”, you will always find all the information about your current plan and when your subscription will be automatically renewed.

     

    Link to entry "Will I be notified before my Pro-Plan is renewed?"
  • That’s up to you.

    You can pay monthly, semi-annually and annually (with more storage space) – conveniently by automatic direct debit (Euro area, except GB and Switzerland) or with your credit card (worldwide).

    The renewal of your plan can be canceled at any time.

    Link to entry "How can I pay you?"
  • You will find your invoices listed in your account settings under the menu item “Your invoices“:

    Link to entry "Where can I find my invoice(s)?"
  • With PicDrop we would like to offer you a reliable service on which you can depend one hundred percent. We ourselves have seen, used and loved many tools that unfortunately had to stop working after a while because they only concentrated on popularity or great features. Not on how they can finance themselves and pay the next server bill. We do not speculate on one day being bought by an Internet giant for millions of euros. Instead, we want to offer you a great service that you like to pay for. This is the only way to ensure that PicDrop will remain with you for many years to come. Therefore, that’s why PicDrop costs money.

    Link to entry "Why does PicDrop cost money?"

Safety & Privacy

  • In your account settings (“Your watermarks”) you can upload your logo or other graphics and create multiple watermarks with just a few clicks.

    You can then select the watermark you want to use in the gallery settings of each gallery, save it and all the images in the gallery will be watermarked in no time. It couldn’t be easier.

    Note: the watermarks “only” protect the thumbnails in PicDrop, so your clients can’t take screenshots or steal the pictures in other ways. If you activate the download of the original images at the same time, these are not protected by watermarks, because PicDrop never modifies your uploaded images.

    German introduction to our watermarks:

    Link to entry "How can I protect my images with watermarks?"
  • Yes, our servers are connected to the rest of the world several times, backed up and monitored around the clock, so that we can guarantee a network availability of at least 95%. In case of failures, you can be sure, it is in our own interest to get PicDrop back up and running as soon as possible.

    Your data is backed up daily. Of course, you can also download a complete backup of your data at any time via your FTP access and have the selections, image comments etc. of all galleries sent to you as a bundled PDF. (soon!)

    Note: Your data is safe with us. Nevertheless, we do not see PicDrop as a backup solution for you, but as a tool for communicating with your clients. Solid backups are a completely different subject, and as a photographer, you should always keep in mind delimited backups and a solid data architecture. Your pictures are your capital. By the way, the American photographer Chase Jarvis has prepared more information on this topic very well in his blog.

    Link to entry "Can I rely on you and do you backups?"
  • We clearly recommend SFTP. The access data remains exactly the same, only the port changes to port 22. The upload via SFTP serves your own security because otherwise you can transfer your access data unencrypted with every login and every upload and someone else can intercept and steal them if necessary.

    Link to entry "Should I use FTP or SFTP?"
  • Definitely. Just open “Gallery Settings”, click on “Security” and define the password your client or everyone else has to enter before entering your gallery.

    Link to entry "Can I protect my galleries with a password?"
  • PicDrop GmbH is a purely German company and our image servers are located at various large and well-known providers in Germany. Your data is therefore subject to the strict German data protection regulations.

    For the reliable delivery of data (preview images etc.) as well as for dealing with our clients (newsletters, support, credit card collection etc.) we use further, international services and tools from industry-leading companies. It is important to us that each of these companies is contractually bound to the same GDPR obligations towards us, you and your clients.

    Link to entry "Where are your servers?"

Web Integration

  • If your server meets all basic requirements (Apache and PHP support), but still displays error messages during installation, please send us an email to hello@picdrop.de. In this email please tell us your username and the exact address under which your (non-functioning) web integration is located. We will immediately send you a customized web integration that should fix all problems.

    Link to entry "There are problems during the installation of my web integration."
  • There can be several reasons for this error:

    1. Deactivated cookies for you or your clients:
    Make sure that cookies are activated in your browser and that your clients have also activated PicDrop cookies for third parties. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

    2. An outdated web integration on your server:
    You are still using an old web integration. Please download and install the latest version of the web integration. You can find the download of the web integration again in your account settings and you can simply overwrite your old web integration.

    3. Other installations on your server (WordPress and Co.)
    Probably other applications such as the popular WordPress or Drupal, Joomla or a framework are running on your server or storage space. They often save certain addresses like www.yourname.de/gallery etc…. If you or your client try to call PicDrop via your web integration, this application “kidnaps” the entered address and displays error messages instead of PicDrop. To eliminate or exclude these applications as error causes, please change your WordPress or other programs on your server and exclude your PicDrop folder from their functional range. If you have detailed questions, please contact your programmer or system administrator or the manufacturer of the corresponding program to change this behavior.

     

    Link to entry "The client login or naming the galleries does not work."
  • Of course, you can use PicDrop under your domain and with your logo etc.. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:

    PicDrop under your domain

    With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.

    For example, www.picdrop.de/maxmustermann/gallery becomes www.maxmustermann.de/client/gallery.

    Client login on your site

    You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.

     

     

    Link to entry "Can I integrate PicDrop on my website?"
  • There can be several reasons for this.

    1. You are using an exotic server that does not run with Apache or does not support PHP. Unfortunately, we cannot do anything for you at the moment.
    2. During the installation, you first named the address in the browser and then renamed the folder. Unfortunately, this is not possible and can cause errors. Please delete the folder again, upload the web integration again, rename the folder first if necessary and then move it up via your browser to complete the installation.
    3. Have you possibly uploaded your image data to your own server? Note: You must continue to upload your images to your PicDrop space and not to your own server. The web integration is “only” a kind of redirection that ensures that you can use PicDrop with your own address.
    4. Complications may occur if you have WordPress or other additional software running on your server. In this case, please contact your webmaster, as we have no influence on this.
    5. Still nothing? Write us an email to hello@picdrop.de and we will see what we can do for you!
    Link to entry "My web integration shows the wrong address."
  • You have managed to install the web integration on your server. The gallery overview can easily be called up via the new address (www.yourname.de/picdrop/), but when you call up individual galleries via their addresses (www.yourname.de/picdrop/gallery), your website only spits out errors.

    The solution is very simple: please also upload the file”.htaccess”, which is included in the ZIP of our web integration. It seems to be missing.

    Unfortunately, uploading this file is often forgotten as it is not displayed on many PCs. Some operating systems view the.htaccess file as part of their system files and therefore hide it. If you can’t find the file, show the “hidden files” (or similar) in the settings of your operating system or your FTP program. After that, you can also see the.htaccess file and upload it to your PicDrop folder.

    If that doesn’t work or you need help, you can reach us anytime at hello@picdrop.de

     

    Link to entry "My web integration is running, but I can’t access galleries directly."
  • We know the problem of users whose website is hosted by Host Europe.

    Please send us an email to hello@picdrop.de. In this mail please give us your username and the exact address under which your (not working) web integration is located, e.g. www.meineseite.de/kunden.  We will immediately send you a customized web integration that should fix all problems.

    All you need to do is unpack this new web integration to your hard disk and select the folder contained in the FTP program as a whole, upload it and overwrite the old folder on your server.

    Link to entry "My website is hosted by Host Europe and web integration is not working correctly."
  • The web integration and installation instructions can be found in your PicDrop Account Settings under the menu item “Website“.

    Link to entry "Where can I find the web integration?"
  • Unfortunately, this is not possible. PicDrop is a very complex program that we constantly maintain and improve for you. This also includes perfectly adapted servers and the interaction of several functions. A use on other servers is therefore not possible.

    Instead, you can use PicDrop with our Web Integration under your domain, so your clients won’t even notice that PicDrop isn’t on your server.

    Link to entry "Can I install PicDrop on my own server?"

Lightroom

  • In many image editing programs, you can use the file search to display exactly the images of a selection of images from PicDrop. This saves you the trouble of searching for each individual file. Below we will show you how it works.

    The steps in PicDrop

    1. Open in the gallery the selection that you want to filter out locally or mark the pictures with the selection function (blue plus sign in the picture overview)
    2. Click on the “Export Selection” icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. – without a long search.
    3. Copy the corresponding file lists to the clipboard. Now it goes on on your computer in the different tools.

    The steps in Lightroom

    1. Open the Shooting folder in Library mode
    2. Press the ESC key to display the filters at the top
    3. Select the category “Text”
    4. In the drop-down menu, select “File name” and “Contains”
    5. Copy the file names into the search field
    6. Only the images that were previously saved in the selection are seen

    Filter in Lightroom

    The steps in Capture One

    1. Open the folder with the images to be filtered
    2. Click on “Edit” in the upper C1 menu
    3. Click on “Select by”
    4. Click on “File Name List”
    5. Copy the filenames from the Capture One filter field into the search field, making sure the separators are selected correctly
    6. Click on “OK”
    7. The images are now selected. Before you click anything else, you can make a selection in Capture One.

    The steps in Mac Finder/Windows Explorer

    1. Open the folder where the pictures are located
    2. Click on the normal search
    3. Copy the file names into the search field
    4.  Images that were previously saved in the selection will only be seen
    Link to entry "How do I filter out my clients image selections in Lightroom, Capture One, Finder and Explorer?"
  • The following message appears

    Unable to upload because Lightroom cannot ascertain if the target destination exists.

    The reason for this in most cases with incorrectly entered FTP access data and similar. To eliminate the error to 100% we have here a checklist, which you should go through point by point, no matter how funny or nonsense some steps may seem to you.

    1. Make sure that you really entered ftp.picdrop.de as the server and not just picdrop.de.
    2. Make sure you have entered your username correctly. You can find the username here.
    3. When exporting files from Lightroom, make sure you selected “PicDrop” in the “Target Server” section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.
    4. Please change your password in your PicDrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.
    5. Check if you use unusual special characters like “&” or similar in the gallery name. If so, please try it without this sign.
    6. Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.
    7. Make sure you are not using any form of firewall or programs such as “Little Snitch” that block your connection. Disable these for testing purposes to see if it works without them.

    Is nothing still helping?

    In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc… Or a bad Internet provider. Some providers want to prevent the misuse of “their” Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).

    An alternative?

    Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.de and we’ll see how we can help you.

    Link to entry "The Lightroom upload does not work."
  • We clearly recommend SFTP. The access data remains exactly the same, only the port changes to port 22. The upload via SFTP serves your own security because otherwise you can transfer your access data unencrypted with every login and every upload and someone else can intercept and steal them if necessary.

    Link to entry "Should I use FTP or SFTP?"
  • This can have several causes.

    Spaces in the file name
    Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.

    Files renamed to PicDrop when uploading
    Basically, the files on your hard disk must have the same file name as the files in your PicDrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.

    Missing fill zeros
    If additional images are filtered out instead of your selection, this is often due to missing “fill zeros” in your file names. From the beginning, for example, if you filter to “File-2,” Lightroom and Co will display all files that contain the “File-2” section in their names. Unfortunately, this section is also found in other file names such as “File-24”. The result, both files (or even much, much more…) are displayed.

    To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So “File-2” would become “File-0002” and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the “File-0002” file can no longer be part of the “File-0024” file name, as it was before.

    This procedure helps you in many other programs besides Lightroom, including PicDrop.

    Capture One
    You may be using the wrong search in Capture One. Please use the search described here.

    Link to entry "Filtering selections on my hard disk/Lightroom/Capture One does not work."
  • You’ve probably seen how to filter out your clients’ image selections in Lightroom, Capture One, Finder, and Explorer. The whole thing is not only possible with image selections but also with all color-coded images. (Note: The “Image Selection” function must be active in the gallery settings) combination of Apple-A or Ctrl-A to select all currently displayed images. You have now created a selection from the color markers that you can filter out locally on your PC.

    1. Click on the “Export Selection” icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. – without a long search.
    2. Optionally, you can save this selection permanently in PicDrop to make it easier to find it again later.

    Now it goes on your computer in the different tools:

    The steps in Lightroom

    Open the Shooting folder in Library mode

    1. Press the ESC key to display the filters at the top
    2. Select the category “Text”
    3. In the drop-down menu, select “File name” and “Contains
    4. Copy the file names into the search field
    5. You will now only see the images that were previously saved in the selection.

    Filter in Lightroom

    The steps in Capture One

    1. Open the folder with the images to be filtered
    2. Click on “Edit” in the upper C1 menu
    3. Click on “Select by”
    4. Click on “File Name List”
    5. Copy the filenames from the Capture One filter field into the search field, making sure the separators are selected correctly.
    6. Click on “OK”
    7. The images are now selected. Before you click anything else, you can make a selection in Capture One.

    The steps in Mac Finder or Windows Explorer

    1. Open the folder where the pictures are located
    2. Click on the normal search
    3. Copy the file names into the search field
    4. You will now only see the images that were previously saved in the selection.
    Link to entry "How do I filter color-coded images in Lightroom, Capture One, Finder and Explorer?"
  • You can find the plugin and the instructions in your PicDrop account settings under the menu item “Lightroom“.

    Link to entry "Where can I find the Lightroom plugin?"

Problems

  • This can have several causes.

    Spaces in the file name
    Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.

    Files renamed to PicDrop when uploading
    Basically, the files on your hard disk must have the same file name as the files in your PicDrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.

    Missing fill zeros
    If additional images are filtered out instead of your selection, this is often due to missing “fill zeros” in your file names. From the beginning, for example, if you filter to “File-2,” Lightroom and Co will display all files that contain the “File-2” section in their names. Unfortunately, this section is also found in other file names such as “File-24”. The result, both files (or even much, much more…) are displayed.

    To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So “File-2” would become “File-0002” and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the “File-0002” file can no longer be part of the “File-0024” file name, as it was before.

    This procedure helps you in many other programs besides Lightroom, including PicDrop.

    Capture One
    You may be using the wrong search in Capture One. Please use the search described here.

    Link to entry "Filtering selections on my hard disk/Lightroom/Capture One does not work."
  • There can be several reasons for this error:

    1. Deactivated cookies for you or your clients:
    Make sure that cookies are activated in your browser and that your clients have also activated PicDrop cookies for third parties. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

    2. An outdated web integration on your server:
    You are still using an old web integration. Please download and install the latest version of the web integration. You can find the download of the web integration again in your account settings and you can simply overwrite your old web integration.

    3. Other installations on your server (WordPress and Co.)
    Probably other applications such as the popular WordPress or Drupal, Joomla or a framework are running on your server or storage space. They often save certain addresses like www.yourname.de/gallery etc…. If you or your client try to call PicDrop via your web integration, this application “kidnaps” the entered address and displays error messages instead of PicDrop. To eliminate or exclude these applications as error causes, please change your WordPress or other programs on your server and exclude your PicDrop folder from their functional range. If you have detailed questions, please contact your programmer or system administrator or the manufacturer of the corresponding program to change this behavior.

     

    Link to entry "The client login or naming the galleries does not work."
  • The following message appears

    Unable to upload because Lightroom cannot ascertain if the target destination exists.

    The reason for this in most cases with incorrectly entered FTP access data and similar. To eliminate the error to 100% we have here a checklist, which you should go through point by point, no matter how funny or nonsense some steps may seem to you.

    1. Make sure that you really entered ftp.picdrop.de as the server and not just picdrop.de.
    2. Make sure you have entered your username correctly. You can find the username here.
    3. When exporting files from Lightroom, make sure you selected “PicDrop” in the “Target Server” section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.
    4. Please change your password in your PicDrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.
    5. Check if you use unusual special characters like “&” or similar in the gallery name. If so, please try it without this sign.
    6. Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.
    7. Make sure you are not using any form of firewall or programs such as “Little Snitch” that block your connection. Disable these for testing purposes to see if it works without them.

    Is nothing still helping?

    In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc… Or a bad Internet provider. Some providers want to prevent the misuse of “their” Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).

    An alternative?

    Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.de and we’ll see how we can help you.

    Link to entry "The Lightroom upload does not work."
  • For problems with very slow uploads, aborts or incomplete uploads etc. we recommend the following procedure:

    In the browser:

    1. Restart your browser and computer. Very often the problem has already been solved afterwards.

    2. Please try uploading in another browser. We recommend in this order: ChromeFirefox, and Safari. Is this working any better?

    In Lightroom

    1. Please try to change your FTP settings from FTP and port 21 to SFTP and port 22. If this is already the case with you, please try the other way round. In many cases, this should help.

    General Information

    1. Please check the speed of your internet connection. Unfortunately, it is still the case that even the fastest lines (DSL, cable, etc.) have a rapid download, but the upload speed is only a fraction of this speed. You can find out how this works for you in the contract details of your Internet provider or you can just test it. At speedtest.net you can test the speed of your line and send us the results of the test in case of further questions.

    If you have the possibility to test another computer or to test your computer via another internet connection, we can also recommend this to detect the error.

    2. Please check the settings of your router, your possibly installed firewall, and possibly installed browser extensions. Does it work better after a short deactivation of firewall and extensions? (Attention: don’t activate again!) If yes, please check the settings of your firewall in more detail. Uploading via a network cable instead of via slow WLAN is also optimal.

    3. Please remember, parallel downloads or streams (music, videos etc.) slow down the speed of your upload extremely!

    None of these are helping.

    In this case, it is very possible that your internet provider has blocked the FTP-Port (21). This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc… Or a bad Internet provider. Some providers want to prevent the misuse of “their” Internet connection, but unfortunately also block serious services such as your upload.

    An alternative?

    Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors?

    If you have tried all of the above and your upload still doesn’t work correctly, please send us an e-mail to hello@picdrop.de. Thank you!

    Link to entry "My upload is slow or aborts."
  • Sometimes you may need to enable the “Maximize PSD and PSB file compatibility” option in Photoshop’s Preferences. After that the file will also be displayed cleanly in PicDrop.

    Link to entry "My Photoshop files are only displayed in white."
  • Within a gallery, PicDrop automatically scans your images for repetitive behavior in the file names. These name parts, which are always the same from file to file, are then hidden in the image overview. This ensures that only the relevant file numbers are displayed. Your gallery will be clearer and communication with your clients will be easier. Of course, the complete file name is always displayed in the large image view.

    If you don’t like the automatic file shortcut, you can simply disable it in your account settings.

    Link to entry "Why aren’t my file names completely displayed?"
  • You are probably using an ad blocker. Please check your browser for installed browser plugins like:

    • Adblock
    • Adblock Plus
    • uBlock
    • uBlock Origin
    • etc…

    Unfortunately, our tests and reports of users have repeatedly shown that ad blockers can severely hinder the upload. We are still trying to understand this behavior better, because PicDrop of course does not have any advertising. If such an ad blocker is installed on your computer, please deactivate the blocking permanently for the domain picdrop.de. This can often be done with one click.

    Then restart your browser. It should work now. If not, you can reach us at any time at hello@picdrop.de.

    Link to entry "My upload in Firefox version 62 does not start or freezes"
  • There can be several reasons for this. The most common error is that JPG compression was used instead of ZIP compression when saving the TIFF. This kind of compression is not 100% compatible with many image processing programs and also with PicDrop. We therefore recommend saving with ZIP compression. This method also has the advantage that, unlike JPG compression, it does not reduce the quality of your image data, but still effectively reduces the file size.

    Link to entry "My TIFFs look funny."

Client Accounts (BETA)

Account & Password

Presentation View

Tips & Tricks

  • With PicDrop it is possible to upload your pictures to PicDrop while taking pictures or directly from the camera – without the detour via PC or other devices. This is especially practical if you are looking for speed, as in sports or event shootings, or if your client does not want to be personally present at the shooting but still wants to be there live. There are no limits to your imagination.

    This article explains how to technically implement the upload to PicDrop. Please note that you need a camera with FTP upload capability for this option. All major manufacturers now offer this function, but it is not installed in every model. Some models also require additional FTP devices or battery handles with built-in FTP function. Please check with your dealer, read your camera’s manual or ask Google about your camera’s capabilities.

    Basics:

    PicDrop is completely folder-based. This is exactly the way you know it from the folders on your computer. You can retrieve this folder structure with PicDrop in your browser or via FTP. Via exactly this FTP channel you can create folders, upload images, move them etc…. This is practical for large amounts of data or when no browser is available.

    Above all, however, it is also practical, since some cameras also use this FTP interface. So you need to find out how to activate the FTP upload in your own camera and set it up for personal PicDrop access. We have written down instructions for the most common manufacturers: Nikon, Canon, and Sony. In the following, you will find further tips for practical work in everyday life.

    Nikon: Set up FTP upload

    Connect the camera to your PicDrop:

    • Open the camera settings
    • Select the Connection Wizard
    • Select FTP upload
    • Enter “PicDrop” as network profile name
    • Find the WLAN you want to use and enter the access data. Select “Automatic IP address” and click “OK”.
    • Enter your FTP access data. You can find them here at any time:
      • Type: SFTP
      • Server: ftp.picdrop.com
      • User ID: Your PicDrop username
      • Password: Your PicDrop password
      • Port 22 for sFTP, port 21 for FTP
    • Enter the folder name in which you want the images to end up. Never select the option “Home Folder” here, because pictures in the Home Folder are completely ignored and deleted by PicDrop.
    • Pictures are then automatically uploaded to PicDrop

    Canon: Set up FTP upload

    Instructions for Canon cameras will be added shortly. But until then we recommend this very good video: (English)


    Sony: Set up FTP upload

    Our friend and professional photographer, Steffen Böttcher, describes very well in his blog how he uploads pictures directly from his camera to PicDrop. Thanks, Steffen!
    An instruction from us will follow shortly.

    More Tips: 

    • Find check beforehand whether there is good wifi connection at the location of your shooting and if you are allowed to use it. Your camera must always be online to upload.
    • Alternatively, set up your own wifi with your smartphone or a mobile hotspot device to be more independent of third parties. The choice of the right device and the right provider is crucial and depends on your location. Although cheaper network operators in large cities are often just as fast and good as expensive ones, in rural areas they often travel at an edge speed.
    • Book the often inexpensive “24-hour unlimited surfing” options offered by telecommunications providers during a shooting to set up a hotspot with your mobile phone and upload your pictures without a limit. Deutsche Telekom offers “unlimited data volume” for EUR 4.95 per day – a price that your clients will certainly be happy to pay for the service.
    Link to entry "Take pictures directly from a camera into PicDrop"

GDPR

  • On May 25, the General Data Protection Regulation (GDPR) was enforced in the EU. This standardizes the strict data protection laws of all European countries and thus ensures an even better and more effective protection of your data as well as the data of your clients.

    What changes with the GDPR?

    Actually, not much has changed. German legislation on data protection has already been very strict, so the changes are more in the details. The protection of your data has always been an important concern for us, in which we invest a lot of money and effort. Your photos at PicDrop are automatically subject to German jurisdiction and data protection.

    What changes for me?

    The changes for you can be divided into two areas. The first area concerns your PicDrop account. Not much will change here. We will have revised our data protection regulations at the latest by the time the GDPR is enforced and will inform you in good time. Since your rights as a client are significantly strengthened with the GDPR, this is only to your advantage.

    Sharing data? Do we have to do this?

    For example, in order to send a newsletter or to debit money for the monthly services from your account, we use other but serious and reliable service providers who support us like any other website. We carefully select these service providers and ensure through contracts that your data is also secure there and that all parties involved are adhering to the high legal data protection standards.

    As part of the order processing agreement, we accurately list the service providers we work with and keep you informed of any changes.

     

     

    Link to entry "I have general questions about GDPR."
  • If you process personal data of your clients with the help of a service provider (e.g. PicDrop), it is a Data Processing Agreement (in the past this was called order data processing or ADV; but in principle, it is the same thing). This data processing must be regulated by contract, which ensures that the service provider (i.e. us) adheres to the rules of the GDPR and also ensures the protection of your data (and that of your clients) if it is passed on to third parties.

    The conclusion of such an agreement with us is voluntary. The decisive criterion is rather whether you process “personal data” of your clients (i.e. “information that refers to an identified or identifiable natural person”; §4 GDPR) via PicDrop. According to some experts, this term could already include portrait photos. Depending on the nature of your work, however, this may not be necessary. The deciding factor is always the specific individual case. To find out whether this applies to your work, please contact your lawyer or your photographers’ association directly.

    Either way, it cannot hurt to conclude a Data Processing Agreement with us.

     

    Link to entry "Do I have to complete a Data Processing Agreement?"
  • You can conclude and print out a Data Process Agreement (DPA) here in your PicDrop. Of course, we offer this agreement independent of your chosen plan and without additional costs.

     

    Link to entry "How can I make a Data Processing Agreement?"
  • Yes, as of May 25 photographers also became obligated to comply with the GDPR. Although you have already been obliged to do many things within the framework of strict German laws, from May 25 data processing that does not comply with the GDPR may result in harsh penalties.

    We would be happy to advise you here, but unfortunately, we are not lawyers. Therefore, we ask you to contact your lawyer or a professional consultant for the necessary updates of your website, contract templates, etc. A first step for the rough understanding of GDPR can be found on the Podcast “Uncle Bobcast”  by wedding photographers by Nils Hasenau and Manuel Gutjahr. They spoke with an attorney on the topic of GDPR. (German)

     

     

     

    Link to entry "Is there anything else I need to know as a photographer?"

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